Customer contact and delivery of original spare parts through international co-operation of distributors/agents and sister companies Repairs will be carried out quickly and efficiently at optimum cost. Our engineering guarantees the correct solution for each system installation. We guarantee availability of parts for a minimum of ten years. They are often available for much longer.

We offer preventive maintenance and repair for all systems, thus optimizing product life. The Syltone Group provides a complete range of services for all systems provided by the Group. We maintain, survey, repair, refurbish, upgrade and supply spare parts for all equipment supplied. Our clientele include the major oil and petro-chemical companies in the world, gas supply authorities, water companies and power stations.

We have a highly skilled workforce and in depth knowledge of all equipment and systems. This allows us to give complete customer satisfaction, in engineering, work standards and competitive prices. All of which can be of benefit to you in minimising downtime of your equipment and keeping your operational costs down.

Our service Code
The Group will endeavour to act in a properly correct manner in all its dealings with those it comes into contact with in its business activities.

Partner to the Industry

We will always:
Carry out our obligations under any service contract entered into in a proper manner and in the best interest of are customers. Treat any customer in a fair and proper manner and always with courtesy. Treat all matters with any customer in the strictest confidence. Carry out work strictly in accordance with the specification and scope of work agreed with the customer and to the highest standards to which it is possible to attain. Recognise the need for urgent response to any customer problems and to handle such problems in an appropriate professional manner. Make every endeavour to meet delivery/completion dates given for the completion of contracts and in the event of any possibility of a variation to immediately notify and discuss the matter with the customer.

We will never:
Extend working hours or seek to carry out work or supply of parts that is not necessary for the purpose of tendering or seeking inflated charges from the customer. Supply inferior parts or produce poor workmanship or generally take short cuts or other unethical practices for the purpose of speeding up the completion of the work in hand.